When the Aupair calls the Local Coordinator with an issue, the first goal is to discuss the problem and to determine an appropriate solution. The Local Coordinator may give the Au Pair advice on how to approach the family about a problem. The Local Coordinator approaches each problem knowing that there are two perspectives, which need to be considered before he/she can form an opinion. Occasionally, an Aupair may feel that the Local Coordinator is biased and inclined to agree with the Host Family. This is generally not the case as Local Coordinators understand that their role is to find the root of the problem while remaining supportive of the Aupair and the Host Family.

If necessary, the Local Coordinator will bring the Aupair and the Host Family together to solve any conflicts. During the "three point meeting" the Local Coordinator will determine if any program guidelines have been violated, and will act as a mediator during the meeting, representing both sides of the conflict. The Local Coordinator is expected to aid the Host Parent and the Aupair to find a compromise and solution. He/she is not expected to solve the problem independently of them.

A three-point meeting is a conference between the Host Family, Aupair and Local Coordinator. Any participant in the program can request this meeting at any time. Aupair USA views these meeting primarily as an opportunity to prevent and solve problems. A three-point meeting may result in one of three outcomes:

·        The Host Family and the Aupair resolve their differences and remain together

·        The Host Family and the Aupair set goals and a time period to resolve their issues and agree to keep the Local Coordinator informed of their progress

·        The Host Family and the Aupair decide that their differences are irreconcilable and decide to go into Transition.

If the Host Family and Aupair are unable to solve a major problem, then Aupair USA, on the advice of the Local Coordinator, will review the situation. If appropriate, the Aupair can be moved to another family, but this is only done after considerable effort by all parties to resolve differences. Aupairs need to understand at the outset of the year that changes in Host Families are not done routinely. No change in a Host Family placement will be made within the first 30 days of the Aupair's arrival in the Host Family's home as this is considered an adjustment period for both parties.

Aupairs contemplating transition are told to seriously consider if this is the best solution to their problem. It is to their advantage to continue with their current Host Family during the transition process, as this will increase the amount of time they have to be reassigned. The Local Coordinator will complete paperwork, which he/she will fax to the transition staff in Aupair USA's New York office. This information will contain important information about the Aupair and the Host Family that will assist the transition staff in evaluating and reassigning both parties. The forms also include information on the circumstances surrounding the transition.